ReturnPolicy

Can i return my purchase?Yes. We have complete confidence that you’ll love our products as much as we do. However, if for any reason, any of our products fail to meet your expectations, please return your unused item(s) within 14 days along with your receipt for a refund, by the original method of payment.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Upon receipt of merchandise, we will refund 100% of the purchase price, less any shipping charges to the payment method that was used to place the order.

Please DO NOT return any purchase without contacting us first for specific information regarding the return process. To initiate a return authorization, please contact us at orders@kitchensofafrica.com within 14 days.

We reserve the right to request photo evidence. Claims submitted after 14 days will not be honored. In the event the item(s) have been opened or tampered with, we are not able to issue credit. Replacements are subject to  approval and not all refunds will be granted.

Changes to this policyOur return policy may change from time to time and any revised policy will be posted at this page, so we encourage you to review it regularly for the most current policy before making any new purchases.

My order arrived damaged. What do I do?Every possible precaution is taken to ensure that the contents of your order arrive in perfect condition. But in the event that your shipment arrives damaged or a jar is broken, you must report it to us within 72 hours by emailing a photo of the damaged item(s) to orders@kitchensofafrica.com so that we can begin the claims process with our carriers. Do not discard the damaged items until you have contacted us. The carrier may require that the damaged items be returned. We will send you either a replacement of the product(s) at our cost or issue a refund to the original card used to place the order.